Policies and Conditions

REFUND & RETURN POLICY

If you are not satisfied with your order, please contact us at sales@intazza.com to inform Intazza. Refunds will be issued only upon the receipt of unused product. Customer is responsible for all return shipping and handling charges. If you have any questions or concerns about returning an item, please contact us at sales@intazza.com and we will provide shipment information.

TERMS AND CONDITIONS:

Refused or Undeliverable Packages and Shipments

Sometimes, a carrier will be unable to deliver a package to the address provided to them. This can happen if the address provided is incorrect.

If this happens, the package will:

1. Be returned to Intazza. We will provide a refund to the buyer for the item, less a 15% restocking fee and the shipping charges incurred by Intazza (the cost of shipping the package to you and back to us) or

2. The customer will provide a new shipping address and we will reconsign the order. The additional shipping cost due to the reconsignment will be billed to the customer.

Goods Damaged or Lost In Transit

You must physically inspect your goods before accepting them from the carrier. If there is any damage or any items are missing, it must be reported to the delivering agent for claim.

If you receive a defective product, Intazza will replace the same item at no cost to the customer.

No returns will be accepted for the following conditions:

• The product has been modified
• Items from custom order specifically requested by the customer

All credit will be placed on the credit card used for the original purchase. Allow 1 to 2 billing cycles for the credit to appear on your statement.

A product may occasionally arrive with some damage. If you received a damaged product, please contact us at sales@intazza.com to explain the situation. Make sure to include all available reference information to assist us.