SHIPPING INFORMATION
HOLIDAY SHIPPING DEADLINES
All Custom sunglasses (REMIX) purchased by Sunday, 12/16 11:59 PST will be delivered on or before 12/24.
All Standard sunglasses and glasses purchased by Sunday, 12/23 11:00 PST will be delivered on or before 12/24.
RATES & POLICIES
Ray-Ban.com offers Free Overnight Shipping on all orders within the 50 U.S. states and the District of Columbia. Orders are usually delivered in 1-2 business days.
All shipments are fully insured.
Air Shipment to P.O. boxes is not possible.
REMIX ORDERS
Ray-Ban.com offers Free Shipping on REMIX orders.
Overnight shipping is not possible on REMIX orders as these frames are tailor-made to your specifications in Italy and therefore entail a longer processing and transit time.
Usually REMIX orders are delivered within 7 business days.
HAWAII, ALASKA AND INTERNATIONAL
Ray-Ban offers an FREE Shipping service to Hawaii and Alaska, please allow additional time for orders shipped to these addresses.
Unfortunately, we do not ship to international destinations
DELIVERY TRACKING
We will send you an email confirming the carrier’s details and the tracking number as soon as your order is shipped.
You can track the delivery status of your order at any time through your My Account page on Ray-Ban.com.
RETURN POLICY
YOUR SATISFACTION IS GUARANTEED.
When shopping at Ray-Ban you can always change your mind.
You can decide to return any product purchased on ray-ban.com within 45 days days of receipt of shipment.
Just follow these simple steps:
On the My Orders page enter your order number and the email address used when placing your order.
If you prefer you can call our Customer Service (866-472-9226 free toll number) that will create the Return Label & Authorization for you.
Follow the guided procedure and print the Return Label & Authorization.
Pack item(s) in the original packaging including any documentation, accessories and manuals received with the product - make sure the package is secure and that the contents do not risk being damaged during shipping.
Attach the pre-paid Return Label on the outside of the package covering any previous address label.
Contact UPS, the carrier will pick up the pack at your address for free.
As an alternative, you can communicate us your intention to withdraw from your purchase by returning the goods with a clear statement indicating your intention to withdraw from your purchase In this case contact us and let us know
REFUNDS AND REPLACEMENTS
You will receive an email notification when we refund the price of the item(s). Refunds normally arrive within 15 business days of receipt.
If you have chosen to replace a faulty product, a new product will be sent to you as soon as the faulty product has been received and processed at our warehouse.
We only accept returns on items purchased from ray-ban.com, customized (REMIX) frames included. Items purchased from Authorized Ray-Ban retailers must be returned to the place of purchase.
All refunds will occur via the original payment method.